Patron Services Assistant

Gulfshore Playhouse, a mission-driven, professional theatre company located in Naples, Florida, is seeking a dynamic, detail-oriented and organized individual to serve as Patron Services Assistant. 

Gulfshore Playhouse offers a diverse season of straight plays and musicals ranging from venerated classics and Broadway hits to contemporary works and world premieres. Gulfshore Playhouse is passionately committed to producing high-quality, professional theatre which exceeds the expectations of the cultured residents and visitors of Naples, FL, many of whom are regular theatre patrons in New York, Chicago, Boston, Philadelphia, and Washington, D.C. 

Gulfshore Playhouse opened the Baker Theatre and Education Center, a state-of-the-art facility, featuring a 350-seat mainstage with a Broadway-sized stage, a 125-seat flexible space, rehearsal studios, classrooms, and rental space in October of 2024. In 2022, Gulfshore Playhouse became nationally recognized as the 77th member of the League of Resident Theatres (LORT). This is an extraordinarily exciting time for the Gulfshore Playhouse, which is experiencing unprecedented growth in a collaborative and creative community. 

Status: Hourly part-time, year-round position
Start Date: As soon as possible

Responsibilities:

Assisting the Patron Services team with all administrative duties, including but not limited to:

• Answering ticketing phone calls at the administrative office and Theatre
• Selling tickets working with the Spektrix ticketing system both at the administrative office and Theatre
• Providing patron-centered customer service to patrons visiting the Theatre
• Assisting with mailings and phone calls to patrons

The Playhouse values hard work, kindness, generosity, passion, and grace-under-
pressure. The Patron Services Assistant will work in the administrative office and the Theatre Concierge Desk 2-3 days per week and may be asked to work weekend hours for additional support when needed.

Qualifications:

The ideal candidate would possess:

• Excellent written and verbal communication skills
• The ability to work with a team
• Skills with current software such as Microsoft Excel, Google Drive, Calendar, and
• Google Docs
• The capability to interface with team members, patrons, donors, and board members
• alike
• Proficiency with technology and ticketing software
• Familiarity with Theatre and/or Performing Arts preferred

Our Charter: https://gulfshoreplayhouse.org/charter/

Salary: $20.00/hour

Gulfshore Playhouse is an equal opportunity employer committed to fostering a diverse staff; we strongly encourage people from underrepresented groups and diverse backgrounds to apply.

Please send a cover letter, resume, and a list of references to jobs@gulfshoreplayhouse.org.