Mr. Akin joined Fidelity in 1992 as president of Fidelity Retail Investor Services (FRIS), where he oversaw the representative and automated telephone services for the retail business. From 1995 through 1996, he served as president of Fidelity Retail Customer Development, which had responsibility for the retail distribution channels such as telephone operations, automated services, and investor centers.
In 1997, Mr. Akin was named president of Fidelity Investments Systems Company. In this position, Mr. Akin served as the chief information officer responsible for computer operations, global communications networks, and enterprise-wide applications support and development. He also served as chair of the Global Technology Board to provide enterprise-wide coordination of the Fidelity technology community. Mr. Akin was named president of Fidelity Capital, the emerging business development arm of Fidelity Investments in 1999. He served as president and CEO of COLT (Seconded by Fidelity), the publicly traded, London-based, Pan-European telecommunications company, from 2002 until returning to the US in 2004. He served as executive vice president of Corporate Services overseeing the Legal, Corporate Affairs, Government and Public Affairs, Corporate Business Development and Regional Administration functions of the company until 2005. Prior to assuming his current role in July 2006, Mr. Akin was executive vice president for Fidelity Brokerage Company and head of FPI Distribution, responsible for directing the sales and customer service activities of FPI, including Fidelity’s national Investor Center network, retail call centers, and online activities.
Prior to joining Fidelity, Mr. Akin was president of Sprint Long Distance Consumer Services Group. He also served as senior vice president of National Customer Operations for Sprint. In 1987, Mr. Akin was chief operations officer at United Telephone Company Midwest Group in Overland Park, Kansas. Previously, he served as chief operations officer for United Telephone of Indiana.
Born in 1945 in Mahwah, New Jersey, Mr. Akin received a bachelor of arts degree in economics from Ohio Wesleyan University in 1969. He is a graduate of the Managing the Enterprise Program at Columbia University Business School. He also took courses at Harvard, Wharton, Babson, East Texas State, and Wright State
Additionally, Mr. Akin has served as the president of the Mansfield Symphony in Mansfield, Ohio and president of the Kansas City Lyric Opera. He completed his eight-year term as the Chairman of the Kents Hill School Board of Trustees in Readfield, Maine on June 30, 2015. He had been on the Kents Hill board since 2002 and is now an honorary Life Trustee. He also recently completed a ten-year term as the Chairman of the Boston Lyric Opera where he remains a trustee emeritus. The BLO is the largest and longest operating full staged opera in New England. Further, he completed his term on the Board of Trustees of the New England Conservatory.
He is on the Board of Directors and on the audit committee of Fidelity Investments Trust Company and on Board of Trustees and on the investment committee of The Harold Alfond Foundation, the largest private foundation in Maine. He serves as Chairman of the Harold Alfond Scholarship Foundation, which provides funding through a 529 plan for every newborn baby in Maine. They currently have given grants to 91,000 babies who have $111 million dollars invested for their education. He is also on the Board of Pioneer Institute a Massachusetts based, non-partisan think tank and chairs the Board Marketing and Communications Committee.